3.0 - 7.0 years

0 Lacs

karnataka

On-site

You will be responsible for order verification (OVC) and Order Entry in the Telecom Domain at HCLTech's Bangalore location during US Shift timings. Your duties will include validating pre-orders, gathering and verifying data with customers, reviewing order status communication plans, managing fallout/exception orders, updating order information, submitting orders to provisioning, coordinating test and installation, and ensuring order completion and validation for billing. Additionally, you will need to possess skills such as general knowledge of Telecommunications and Networking Technologies, familiarity with SFDC tool & processes, ability to communicate effectively with customers, critical thinking, technical aptitude, English literacy, strong customer service focus, clear and confident communication skills, ability to work independently and in a team, attention to detail, and the ability to perform well under pressure. Moreover, you should have 10+ years of demonstrable experience in a B2B/Corporate environment, problem management skills, and strong analytical abilities. Your role will require you to provide senior-level support for escalated orders, high visibility clients, and high revenue orders, as well as manage and resolve fallout in specialty areas.,

Posted 1 month ago

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Customer Service Impact Standard Business Reporting

2.0 - 6.0 years

0 Lacs

coimbatore, tamil nadu

On-site

An opportunity exists to join our company in the role as a Customer Service Coordinator. The Customer Service Coordinator will have direct responsibility for the customer sales & service functions. Your role will be crucial in achieving the business's objectives through professional interaction with customers & other work colleagues. Previous Customer Service experience and Hindi communication skills are essential for this role. A high level of attention to detail, good numeracy & English literacy skills are also prerequisites. Your duties will include taking sales enquiries in Hindi, handling customer support inquiries in Hindi, data entry into management reports, tracking leads to sales, and providing internal sales support to the Sales Manager. It is important to receive, check, and correctly input customer's sales journey and purchase orders to meet lead time needs. This role demands strong attention to detail, accuracy, ability to multi-task, resilience, and the temperament to work under pressure at times to achieve required outcomes. As the successful applicant, you must be a good communicator, quickly develop rapport with customers over the telephone, highly structured, organized, extremely customer-focused, and take pride in achieving and exceeding the business's customer service objectives. Interested candidates should send their resume to info@govreports.co.in. Please note that only applicants selected for an interview will be contacted directly.,

Posted 1 month ago

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Mega Walkin-Drive - Order Management, Bangalore (Sat & Sun, 5th & 6th APRIL) HCLTech

4.0 - 8.0 years

0 Lacs

karnataka

On-site

As an Order Management - Telecom professional at our Bangalore location in ITPL SEZ, Aviator Building, you will be responsible for ensuring the smooth processing of customer orders in the telecommunications industry. With 4 to 8 years of experience in a Night Shift (US Shift hours), you must have a strong background in Telecommunication to excel in this role. Your primary responsibilities will include verifying and entering orders accurately, validating technical details, and ensuring all necessary information is gathered from customers and internal teams. You will also be tasked with managing fallout/exception orders, coordinating with suppliers, and overseeing the order completion process to ensure a seamless customer experience. To succeed in this role, you must possess a solid understanding of Telecommunications, Networking Technologies, and Solutions. Familiarity with SFDC tools and processes is required, along with the ability to communicate effectively with customers and internal stakeholders. Critical thinking, technical aptitude, and a strong customer service focus are essential qualities for this position. You should be able to work both independently and collaboratively, demonstrating a high level of attention to detail, problem-solving skills, and the ability to thrive in a fast-paced environment. Experience in a B2B/corporate setting will be beneficial, along with a proactive approach to managing orders and resolving issues promptly. If you are a clear, confident communicator with a passion for delivering exceptional customer service and have the technical skills and analytical mindset required for this role, we invite you to apply and be part of our dynamic team dedicated to providing a world-class customer experience in the telecommunications industry.,

Posted 2 months ago

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