Order Management- Telecom

You will be responsible for order verification (OVC) and Order Entry in the Telecom Domain at HCLTech's Bangalore location during US Shift timings. Your duties will include validating pre-orders, gathering and verifying data with customers, reviewing order status communication plans, managing fallout/exception orders, updating order information, submitting orders to provisioning, coordinating test and installation, and ensuring order completion and validation for billing. Additionally, you will need to possess skills such as general knowledge of Telecommunications and Networking Technologies, familiarity with SFDC tool & processes, ability to communicate effectively with customers, critical thinking, technical aptitude, English literacy, strong customer service focus, clear and confident communication skills, ability to work independently and in a team, attention to detail, and the ability to perform well under pressure. Moreover, you should have 10+ years of demonstrable experience in a B2B/Corporate environment, problem management skills, and strong analytical abilities. Your role will require you to provide senior-level support for escalated orders, high visibility clients, and high revenue orders, as well as manage and resolve fallout in specialty areas.,