Customer Service Expert

NoBroker

0 - 3 years

0 - 1 Lacs

Bengaluru

Posted:-1 days ago| Platform:

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Skills Required

Upselling Escalations Customer Service Sales Process Cross Selling Outbound Sales Cross Sales Telesales Calling Voice Process Outbound Calling

Work Mode

Remote

Job Type

Full Time

Job Description

Role and Responsibility Customer Service Expert L-1

Act as relationship manager for the Paid customers of NoBroker.
Build sustainable relationships and trust with customer accounts through

open and interactive communication.

Identify and assess customers needs.
Service customer in finding the right tenant / house as per the requirement of customer.
Dial outbound and attend inbound calls of customer and leads.
Use internal tools and methods to provide best possible service to the customer.
Negotiate with leads on behalf of customer.
Keep customer up-to date on the progress of his account.
• Follow communication procedures, guidelines and policies.
Go extra mile to provide excellent customer service.

About Training- Training will be provided for initial few days for an employee to understand end to end process.

Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
Comfortable with working 6 days a week and the week off will be on weekday.

**Laptop with webcam, good speed Internet connection and power backup is a must**

*Targeted role

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