PRAXIS - HIRING IN GURGAON TO SERVICE NATIONAL AIRLINE JOIN THE REGIONAL LEADER AND DOMAIN EXPERT FOR AIRLINES AND HOTEL SALES, CUSTOMER SERVICE AND RESERVATIONS. * GET TRAINED TO BECOME AN EXPERT IN AVIATION, INCLUDING DETAILED LEARNING OF AMADEUS – AIRLINE’S SOPHISTICATED RESERVATION SYSTEM AND OTHER STATE-OF-THE-ART TECHNOLOGY PLATFORMS * TRAINING AND EXPERIENCE AT PRAXIS CREATES OUTSTANDING CAREER OPPORTUNITIES IN AVIATION AND HOSPITALITY *Prior work experience in Customer Service or Reservations in Aviation, Hospitality, Travel, OTA, or in a BPO will be helpful Education: - Graduation in any stream, including Hotel Management and Aviation Diploma Holders, etc. Experience: 0 - 3 years Salary: 3.11 lpa - 4.20 lpa Why join Praxis? * BEST IN CLASS COMPENSATION FOR THOSE PROFICIENT IN ENGLISH* PLUS * RECOGNITION AND MONTHLY PERFORMANCE INCENTIVES* * FIVE DAY WORKING WEEK* FUN AND GREAT LEARNING AT WORK* MODERN AND STATE OF THE ART OFFICE COMPLEX WITH MULTIPLE EATERIES* PG OPTIONS CLOSE TO OFFICE, STAY NEAR OFFICE AND GET COMPENSATED WITH ALLOWANCE IN LIEU OF OFFICE TRANSPORT* OFFICE LOCATION: Vatika Business Park, Sector 49, Sohna Road, Gurgaon 122018 Haryana Drop your resume on whatsapp on 99908165 Show more Show less
To apply, email your CV on hr@praxis-services.com ABOUT PRAXIS SERVICES Join the Leader and Domain Expert in Customer Service – South Asia Praxis is a leading Business Process Management company that services premium customers for a leading full-service luxury airline in India. Praxis also specializes in Hotel Reservation Sales for over 300 mid- scale to luxury hotels in India and outside India. It is also a domain expert in Revenue Management, on line Sales and Distribution, CRM, Database Marketing and Sales lead management for hotels. More than 23,000 rooms are transacted at its state-of-the-art global delivery centre in Gurgaon, National Capital region (NCR), New Delhi. JOB DESCRIPTION FOR SERVICE EXPERT Make the move from a Job to a Career. Learn Airlines intricate standard operating processes and superior customer service skills to embark a career in airlines. If you are a motivated team player with strong customer service attitude that drives customer satisfaction, then we have the perfect role for you! We are hiring Customer Service Experts for our Airline client. *EXCELLENT COMMUNICATION SKILLS* Industry Worked in: Aviation, Hospitality, Travel, OTA, BPO Location: Gurgaon Job Requirement: *Excellent communication Skills in English is a pre-requisite *Ability to communicate effectively with customers on either a call or email or chat or a combination *Confident, Energetic & Assertive while conversing *Good working knowledge of MS Office (Word, Excel, Outlook) *GDS – Hands on experience in Amadeus or Galileo will be an added advantage *Ability to handle complex situations *Should be flexible to work in shifts in a 24X7 operation with rotational week-offs as per process requirements *Prior work experience in Customer Service or Reservations in Aviation, Hospitality, Travel, OTA or in a BPO, will be helpful Education: - Graduation in any stream, Hotel Management / Aviation Diploma Holders etc. Why join Praxis? Great work life balance. 9 Hours a day, 5 days a week. Get paid on pro-rata for those wishing to work additional day or hour(s) in the day. Salary & Perks Best in the business. Besides, performance incentives, night allowance makes the total cost to company hugely appealing. Learning & Growth Performance is measured enabling sincere and hardworking individuals to get promoted to Team Leader / Supervisor, faster than their peers in the business. As Supervisor become eligible for Praxis ‘TAM’ - Training for Assistant Manager, company’s powerful and rewarding Management Training Program. Work Hours: Rotational - 24 X7 operations - 08:00 A.M. 05:00 P.M. - 11:00 A.M. 08:00 P.M. - 02:00 P.M. 11:00 P.M. - 11:00 P.M. 08:00 A.M. (For Male members only) Transport: Option to use airconditioned cars for pick up and drop to residence or transport allowance in lieu Location: Vatika Business Park, Sector 49, Sohna Road, Gurgaon- 122018
If interested, kindly share your Resume with Prerna Dewan on WhatsApp number 08076179839 and drop an email on hr@praxis-services.com Company Description Praxis Services Pvt. Ltd. manages business processes for Hotels & Travel companies, specializing in reservation sales and online sales solutions. Our expertise combines process knowledge, information technology, and analytical capabilities to offer a wide range of revenue optimization services. From our state-of-the-art global delivery center in Gurgaon, NCR New Delhi, India, we provide Central Reservations Systems (CRS), Global Distribution Systems (GDS), Internet Distribution Systems (IDS), and operational excellence. Established in 2012, Praxis manages over 7000 hotel rooms daily for revenue optimization, leveraging a powerful CRM platform that incorporates voice, email, and chat processes. Role Description This is a full-time on-site role located in Gurgaon for a Customer Service Expert/ Reservations Sales Associate. The associate will handle customer inquiries and reservations through various communication channels, including voice, email, and chat processes. Daily tasks include managing and optimizing customer interactions, processing reservations, and providing exceptional customer support. The role also involves upselling and cross-selling services to maximize revenue opportunities. The associate will work closely with other team members to ensure a high standard of service and customer satisfaction. Qualifications Customer Service and Reservations Management skills Experience with Central Reservations Systems (CRS) and Global Distribution Systems (GDS) Strong verbal and written communication skills Ability to handle multiple communication channels, including voice, email, and chat Problem-solving and conflict resolution skills Proficiency in Digital and Social Media Management is a plus Previous experience in the hospitality or airline industry preferred Bachelor's degree in Hospitality Management or a related field Attention to detail and ability to work in a fast-paced environment
Please note that candidates with excellent spoken and written English can come for an interview. Contact person: Prerna Dewan Please call Prerna Dewan at 08076179839 or whatsap your CV before walkin. Address: Tower 1, Second floor, Vatika Business Park, Sohna Road, Gurgaon. Candidates with Amadeus experience will be given preference. Freshers can also apply. Company Description Praxis Services Pvt. Ltd. manages business processes for Hotels & Travel companies, specializing in reservation sales and online sales solutions. Established in 2012 and led by Founder CEO Ravish Swarup, Praxis optimizes revenue for over 7,000 hotel rooms daily. With a focus on CRM platforms across voice, email, and chat, the company integrates various distribution platforms to generate compelling market intelligence and lead generation. Operating from a state-of-the-art global delivery center in Gurgaon NCR, New Delhi, India, Praxis offers services including revenue and rate management, database marketing, digital and social media management, and telesales. Role Description This is a full-time, on-site role located in Gurgaon for an Entry Level Customer Service Expert for the Air India process. The position involves addressing customer queries through various communication channels such as voice, email, and chat. Daily tasks include assisting customers with reservations, handling complaints, providing information about flight services, and ensuring excellent customer service. The role also includes updating customer records, following up on unresolved issues, and maintaining a high standard of professionalism. Qualifications Expeditor and expediting skills Project management and logistics management skills Experience in inspection processes Excellent communication skills (both verbal and written) Strong problem-solving and multitasking abilities Basic computer proficiency and familiarity with CRM software Ability to work effectively in a fast-paced environment Prior experience in the travel or hospitality industry is a plus High school diploma or equivalent
ABOUT PRAXIS SERVICES Join the Leader and Domain Expert in Customer Service – South Asia Praxis is a leading Business Process Management company that services premium customers for a leading full-service an airline in India. Praxis also specializes in Hotel Reservation Sales for over 300 mid- scale to luxury hotels in India and outside India. It is also a domain expert in Revenue Management, on line Sales and Distribution, CRM, Database Marketing and Sales lead management for hotels. More than 23,000 rooms are transacted at its state-of-the-art global delivery centre in Gurgaon, National Capital region (NCR), New Delhi. JOB DESCRIPTION FOR SERVICE EXPERT Make the move from a Job to a Career. Learn Airlines intricate standard operating processes and superior customer service skills to embark a career in airlines. If you are a motivated team player with strong customer service attitude that drives customer satisfaction, then we have the perfect role for you! We are hiring Customer Service Experts for our Airline client. *EXCELLENT COMMUNICATION SKILLS* Industry Worked in: Aviation, Hospitality, Travel, OTA, BPO Location: Gurgaon Job Requirement: *Excellent communication Skills in English is a pre-requisite *Ability to communicate effectively with customers on either a call or email or chat or a combination *Confident, Energetic & Assertive while conversing *Good working knowledge of MS Office (Word, Excel, Outlook) *GDS – Hands on experience in Amadeus or Galileo will be an added advantage *Ability to handle complex situations *Should be flexible to work in shifts in a 24X7 operation with rotational week-offs as per process requirements *Prior work experience in Customer Service or Reservations in Aviation, Hospitality, Travel, OTA or in a BPO, will be helpful Education: - Graduation in any stream, Hotel Management / Aviation Diploma Holders etc. Why join Praxis? Great work life balance. 9 Hours a day, 5 days a week. Get paid on pro-rata for those wishing to work additional day or hour(s) in the day. Salary & Perks Best in the business. Besides, performance incentives, night allowance makes the total cost to company hugely appealing. Learning & Growth Performance is measured enabling sincere and hardworking individuals to get promoted to Team Leader / Supervisor, faster than their peers in the business. As Supervisor become eligible for Praxis ‘TAM’ - Training for Assistant Manager, company’s powerful and rewarding Management Training Program. Work Hours: Rotational - 24 X7 operations - 08:00 A.M. 05:00 P.M. - 11:00 A.M. 08:00 P.M. - 02:00 P.M. 11:00 P.M. - 11:00 P.M. 08:00 A.M. (For Male members only) Transport: Option to use airconditioned cars for pick up and drop to residence or transport allowance in lieu Location: Vatika Business Park, Sector 49, Sohna Road, Gurgaon- 122018