Walkin- 9th Sep’25 | 12 PM to 5 PM | Entry level Customer Service Expert for Air India Process | Sohna Road, Gurgaon

Please note that candidates with excellent spoken and written English can come for an interview.Contact person: Prerna DewanPlease call Prerna Dewan at 08076179839 or whatsap your CV before walkin.Address: Tower 1, Second floor, Vatika Business Park, Sohna Road, Gurgaon.Candidates with Amadeus experience will be given preference.Freshers can also apply.Company Description

Praxis Services Pvt. Ltd. manages business processes for Hotels & Travel companies, specializing in reservation sales and online sales solutions. Established in 2012 and led by Founder CEO Ravish Swarup, Praxis optimizes revenue for over 7,000 hotel rooms daily. With a focus on CRM platforms across voice, email, and chat, the company integrates various distribution platforms to generate compelling market intelligence and lead generation. Operating from a state-of-the-art global delivery center in Gurgaon NCR, New Delhi, India, Praxis offers services including revenue and rate management, database marketing, digital and social media management, and telesales.

Role Description

This is a full-time, on-site role located in Gurgaon for an Entry Level Customer Service Expert for the Air India process. The position involves addressing customer queries through various communication channels such as voice, email, and chat. Daily tasks include assisting customers with reservations, handling complaints, providing information about flight services, and ensuring excellent customer service. The role also includes updating customer records, following up on unresolved issues, and maintaining a high standard of professionalism.

Qualifications

• Expeditor and expediting skills
• Project management and logistics management skills
• Experience in inspection processes
• Excellent communication skills (both verbal and written)
• Strong problem-solving and multitasking abilities
• Basic computer proficiency and familiarity with CRM software
• Ability to work effectively in a fast-paced environment
• Prior experience in the travel or hospitality industry is a plus
• High school diploma or equivalent