Customer Service Executive Wellness/Health Sector

Role Overview: As a Customer Service Executive in the Wellness/Health Sector at Regul Solutions, you will be instrumental in providing exceptional customer service to clients. Your primary duties will involve handling inbound and outbound calls, offering accurate information about products and services, effectively addressing customer concerns, and providing support for health and wellness solutions. Your exceptional communication skills, both in English and with a pleasant voice, will be vital in ensuring a positive customer experience. Key Responsibilities: - Answer incoming customer calls promptly and professionally - Provide accurate information on products, services, and health-related inquiries - Address and resolve customer concerns, complaints, and issues in a timely manner - Engage in outbound calls for follow-ups, updates, and proactive outreach - Utilize effective voice modulation, active listening, and adapt communication style to meet diverse client needs - Maintain detailed records of customer interactions and report common issues and feedback Qualifications Required: - High school diploma or equivalent education - Previous experience in a customer service role - Proficiency in English - Strong interpersonal skills and a customer-centric approach - Ability to handle high call volumes and manage multiple tasks simultaneously - Familiarity with customer service software and CRM systems - Traits such as empathy, patience, and proactive problem-solving [Additional Details]: Regul Solutions offers a competitive salary and incentives, opportunities for professional development and career growth, and a positive and supportive work environment. By collaborating closely with team members, participating in training sessions and meetings, you will contribute to a cohesive approach to customer service, enhance your skills, and share insights with the team.,