Customer Service Executive – Voice Process (BPO)

HIRING for International BPO

US, UK & AUS shifts

Description

We are seeking a Customer Service Executive for our Voice Process hiring in across Mumbai. The candidate will be responsible for providing exceptional customer service through effective communication and problem-solving skills. This role requires a proactive approach to customer inquiries and a dedication to ensuring customer satisfaction.

Responsibilities

• Handle inbound and outbound calls to assist customers with inquiries and issues.
• Provide excellent customer service by addressing customer needs and resolving complaints.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Document all interactions with customers in the CRM system accurately and efficiently.
• Collaborate with team members and other departments to enhance customer experience.
• Meet or exceed performance metrics related to call handling, customer satisfaction, and resolution time.

Skills and Qualifications

• 1-6 years of experience in a voice process or customer service role, preferably in a BPO environment.
• Excellent verbal communication skills in English.
• Strong problem-solving skills and the ability to think on your feet.
• Basic computer skills and familiarity with CRM software.
• Ability to work in a fast-paced environment and handle stress effectively.
• Strong interpersonal skills and a commitment to providing high-quality customer service.

• Handle inbound/outbound customer calls in a professional and friendly manner.
• Understand customer needs, identify issues, and provide appropriate solutions.
• Maintain accurate records of customer interactions in CRM systems.
• Follow communication scripts, company policies, and compliance guidelines.
• Escalate unresolved issues to the appropriate departments.
• Meet daily/weekly targets such as call handling time, quality scores, and customer satisfaction.
• Provide product/service information and assist customers with troubleshooting.
• Maintain confidentiality of customer and company data.

Required Skills & Qualifications

• Education:

  High School Diploma/Graduate in any stream.

• Experience:

• 06 years in customer service/BPO voice process (freshers welcome).

• Communication Skills:

• Excellent verbal communication in English (and additional languages as needed).
• Clear pronunciation and active listening skills.

• Technical Skills:

• Basic computer knowledge; familiarity with CRM tools is a plus.

• Soft Skills:

• Problem solving, patience, empathy, adaptability, and ability to work under pressure.

Work Conditions

• Shift:

  Rotational shifts (including night shifts depending on process).

• Work Mode:

  On-site ( Office )

• Location:

  Mumbai, Thane, Navi Mumbai

• Salary:

  2.5 lpa to 8.5 lpa + Huge Incentives and bonus etc

Preferred Attributes

• Prior BPO or call center experience.
• Ability to handle high call volumes.
• Multilingual proficiency (English international accents)

To Fix a slot for the interview call @ 8828361461 HR IQRA - [HIDDEN TEXT]

or Call @ 9082674713 HR SAKINA - [HIDDEN TEXT]