Description We are looking for a motivated and detail-oriented HR Recruiter to join our team. The ideal candidate will have 1-3 years of experience in recruitment, with a passion for finding and attracting top talent. You will play a key role in managing the recruitment process from sourcing to onboarding. Responsibilities Source candidates through various channels such as job boards, social media, and networking events Screen resumes and applications to identify qualified candidates Conduct initial phone interviews to evaluate candidates skills and fit Coordinate and schedule interviews between candidates and hiring managers Assist in the development of job descriptions and recruitment strategies Maintain and update the applicant tracking system Build and maintain relationships with candidates and hiring managers Provide regular updates to the team on recruitment progress Skills and Qualifications 1-3 years of experience in recruitment or HR Proficiency in using applicant tracking systems (ATS) Strong understanding of job descriptions and recruitment processes Excellent communication and interpersonal skills Ability to work independently and as part of a team Knowledge of various sourcing techniques including social media and networking Strong organizational skills and attention to detail Ability to manage multiple priorities and meet deadlines
HIRING for International BPO US, UK & AUS shifts Description We are seeking a Customer Service Executive for our Voice Process hiring in across Mumbai. The candidate will be responsible for providing exceptional customer service through effective communication and problem-solving skills. This role requires a proactive approach to customer inquiries and a dedication to ensuring customer satisfaction. Responsibilities Handle inbound and outbound calls to assist customers with inquiries and issues. Provide excellent customer service by addressing customer needs and resolving complaints. Maintain a positive, empathetic, and professional attitude toward customers at all times. Document all interactions with customers in the CRM system accurately and efficiently. Collaborate with team members and other departments to enhance customer experience. Meet or exceed performance metrics related to call handling, customer satisfaction, and resolution time. Skills and Qualifications 1-6 years of experience in a voice process or customer service role, preferably in a BPO environment. Excellent verbal communication skills in English. Strong problem-solving skills and the ability to think on your feet. Basic computer skills and familiarity with CRM software. Ability to work in a fast-paced environment and handle stress effectively. Strong interpersonal skills and a commitment to providing high-quality customer service. Handle inbound/outbound customer calls in a professional and friendly manner. Understand customer needs, identify issues, and provide appropriate solutions. Maintain accurate records of customer interactions in CRM systems. Follow communication scripts, company policies, and compliance guidelines. Escalate unresolved issues to the appropriate departments. Meet daily/weekly targets such as call handling time, quality scores, and customer satisfaction. Provide product/service information and assist customers with troubleshooting. Maintain confidentiality of customer and company data. Required Skills & Qualifications Education: High School Diploma/Graduate in any stream. Experience: 06 years in customer service/BPO voice process (freshers welcome). Communication Skills: Excellent verbal communication in English (and additional languages as needed). Clear pronunciation and active listening skills. Technical Skills: Basic computer knowledge; familiarity with CRM tools is a plus. Soft Skills: Problem solving, patience, empathy, adaptability, and ability to work under pressure. Work Conditions Shift: Rotational shifts (including night shifts depending on process). Work Mode: On-site ( Office ) Location: Mumbai, Thane, Navi Mumbai Salary: 2.5 lpa to 8.5 lpa + Huge Incentives and bonus etc Preferred Attributes Prior BPO or call center experience. Ability to handle high call volumes. Multilingual proficiency (English international accents) To Fix a slot for the interview call @ 8828361461 HR IQRA - [HIDDEN TEXT] or Call @ 9082674713 HR SAKINA - [HIDDEN TEXT]
Customer Service Executive Voice Process (BPO) Description We are seeking a Customer Service Executive for our Voice Process hiring in across Mumbai. The candidate will be responsible for providing exceptional customer service through effective communication and problem-solving skills. This role requires a proactive approach to customer inquiries and a dedication to ensuring customer satisfaction. Responsibilities Handle inbound/outbound customer calls in a professional and friendly manner. Understand customer needs, identify issues, and provide appropriate solutions. Maintain accurate records of customer interactions in CRM systems. Follow communication scripts, company policies, and compliance guidelines. Escalate unresolved issues to the appropriate departments. Meet daily/weekly targets such as call handling time, quality scores, and customer satisfaction. Provide product/service information and assist customers with troubleshooting. Maintain confidentiality of customer and company data. Required Skills & Qualifications Education: High School Diploma/Graduate in any stream. Experience: 06 years in customer service/BPO voice process (freshers welcome). Communication Skills: Excellent verbal communication in English (and additional languages as needed). Clear pronunciation and active listening skills. Technical Skills: Basic computer knowledge; familiarity with CRM tools is a plus. Soft Skills: Problem solving, patience, empathy, adaptability, and ability to work under pressure. Work Conditions Shift: Rotational shifts (including night shifts depending on process). Work Mode: On-site ( Office ) Location: Mumbai, Thane, Navi Mumbai Salary: Based on experience + incentives. Preferred Attributes Prior BPO or call center experience. Ability to handle high call volumes. Multilingual proficiency (English, Hindi, regional languages, or international accents). To Fix a slot for the interview call @ 9987497551 HR Taiba - [HIDDEN TEXT] or Call @ 7977890943 HR Zoya - [HIDDEN TEXT]
Description We are urgently hiring for a BPO non-voice process role in Mumbai India. This position is ideal for candidates with 0.6-5 years of experience in customer support or related fields. The successful candidate will be responsible for managing customer inquiries through non-verbal communication channels, ensuring a high standard of service and satisfaction. Responsibilities Process customer inquiries via email and chat support Maintain high levels of customer satisfaction through effective communication Document and escalate issues as necessary Collaborate with team members to meet performance metrics Provide feedback on processes to improve efficiency Skills and Qualifications Strong written communication skills Ability to work independently and as part of a team Proficiency in using computers and various software applications Attention to detail and problem-solving skills Familiarity with customer service principles Basic knowledge of data entry and management To book your interview slot please contact us via mail or WhatsApp: +91 8104375193 - Arbaaz HR [HIDDEN TEXT]