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Tata Capital
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Customer Service Executive - UCV Finance - Motor Finance - Sales

Customer Service Executive - UCV Finance - Motor Finance - Sales

Tata Capital

0 - 2 years

9 - 13 Lacs

mumbai pune delhi / ncr

Posted:6 days ago| Platform:

Apply

Skills Required

customer relationship customer service sales vehicle finance crm emi business loan personal loans business solutions business development recovery marketing relationship management stakeholder management collections lead generation service sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Purpose:

Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction

Key Accountabilities:

Lead Generation

Generates lead for deals through interactions with DSE or through channel partners/open market

Customer Relationship Management

End to end customer relationship management including explaining product offerings and resolving sales queries
Cross-selling product offerings to customers
Educates customer with information to build their understanding of issues and capabilities
Goes beyond their day to day work to assist customers in a positive manner

Dealer Relationship Management

Maintaining relationship with assigned dealer

Deal Processing

Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
Internal Stakeholder Management
Interact with operations and credit team in order to ensure smooth processing of loan applications

KPIs:

Units Disbursed
1st EMI Resolution
RC Collection

Qualification:

Any Graduate

Experience

: 0-2 years work experience only in Vehicle Sales

Skills & Competencies

Functional Competencies

Communication Skill
Negotiation Skill
Market/Industry Knowledge
Analytical Skill
Product Knowledge

Behavioural Competencies

Execution Excellence
Customer Centricity

Hiring Parameters:

Should be comfortable to move in the market
Should have learning attitude
Should have bike and license
Should have good knowledge of RTO
Should have product knowledge

Location - mumbai,delhi,pune,bangalore,hyderabad,chennai

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Tata Capital

Financial Services

Mumbai Maharashtra

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mumbai, pune, delhi / ncr

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Customer Service Executive - UCV Finance - Motor Finance - Sales

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Job Purpose:

Key Accountabilities:

Lead Generation

Customer Relationship Management

Dealer Relationship Management

Deal Processing

KPIs:

Qualification:

Experience

Skills & Competencies

Functional Competencies

Behavioural Competencies

Hiring Parameters:

More Jobs at Tata Capital