1 - 10 years
0 - 5 Lacs
Posted:1 week ago|
Platform:
Remote
Full Time
Handle customer calls professionally and empathetically
Resolve queries and provide timely, accurate solutions
Document customer interactions and maintain records
Meet performance metrics including call quality, resolution time, and customer satisfaction
Participate in training and quality assurance programs
Collaborate with team members and supervisors to improve service delivery
Minimum qualification: 12th pass or graduate
Excellent verbal communication skills in English (neutral accent preferred)
Basic computer proficiency and typing skills
Willingness to work in rotational shifts (including nights/weekends)
Patience, adaptability, and a customer-first attitude
Full-time, permanent
On-site only (no remote work)
Health insurance
Provident fund
Incentives for performance
Transportation
Tech Mahindra Limited
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