Customer Service Executive

3 years

3 - 4 Lacs

Posted:8 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About Sky Ocean Shipping
Sky Ocean Shipping is a global freight forwarding and logistics company providing reliable air, sea, and land transportation, customs clearance, and end-to-end shipping solutions. We focus on timely delivery, cost-effective services, and strong customer support.

Key Responsibilities:

  • Handle customer inquiries related to shipments, rates, and documentation
  • Provide timely shipment status updates and resolve customer issues
  • Coordinate with operations, carriers, and agents to meet customer requirements
  • Maintain accurate customer and shipment records
  • Support sales and operations teams with customer-related documentation
  • Ensure service delivery in line with company standards and SLAs

Requirements:

  • Graduate or Diploma in Logistics, Supply Chain, or related field
  • 1–3 years of experience in freight forwarding or logistics customer service
  • Good understanding of freight forwarding processes and documentation
  • Strong communication and interpersonal skills
  • Proficiency in MS Office and CRM/logistics systems

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

  • Paid sick time
  • Provident Fund

Work Location: In person

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