Customer Service Executive

Position OverviewWe are seeking a dedicated and dynamic

Customer Service Executive

to join our team in

Mumbai City, Navi Mumbai

. This full-time position offers an exciting opportunity for individuals with a passion for customer service and a strong background in service management and freight operations. The ideal candidate will possess a blend of interpersonal skills and technical knowledge, ensuring that our customers receive the highest level of service.Key ResponsibilitiesAs a Customer Service Executive, you will play a crucial role in our operations. Your responsibilities will include:

• Managing customer inquiries and providing timely and effective solutions.
• Coordinating with freight management teams to ensure smooth operations and timely deliveries.
• Assisting in freight forwarding processes and maintaining accurate records.
• Building and maintaining strong relationships with customers to enhance satisfaction and loyalty.
• Identifying areas for improvement in service delivery and implementing best practices.
• Collaborating with cross-functional teams to resolve issues and improve service efficiency.
• Providing feedback to management on customer trends and service challenges.
  

Qualifications

The ideal candidate will possess the following qualifications:

• A minimum of 2 to 5 years of experience in customer service, preferably in the logistics or freight forwarding industry.
• Strong knowledge of service management and freight operations.
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and team members.
• Proficient in problem-solving and conflict resolution.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in relevant software and tools used in customer service and logistics.
  

This position offers an annual salary of

3,50,000

and is scheduled for

day shifts

. The work mode is

on-site

, allowing for direct interaction with our team and customers. We currently have

3 positions

open for this role.If you are passionate about delivering exceptional customer service and are looking to grow your career in a supportive and dynamic environment, we encourage you to apply. Join us in making a difference in the logistics and freight forwarding industry!This job is provided by Shine.com