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Customer Service Executive

Customer Service Executive

Shiprocket

0 - 4 years

2 - 4 Lacs

gurugram

Posted:2 hours ago| Platform:

Apply

Skills Required

customer experience escalation management email support customer experience management client retention inbound calls email handling customer satisfaction customer focus outbound calling client satisfaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

To Get the faster Response please fill the google form below.

https://forms.gle/ruGZ5ZjyZJtax3sf8

Key Responsibilities

Shiprocket

Customer Service Executives

You’ll handle daily seller queries, manage tickets and panel escalations, and ensure timely, high-quality resolutions by coordinating with internal teams. Responsiveness, ownership, and customer satisfaction will be your success mantra!

What you’ll do:

Manage inbound/outbound seller communication via calls, chats, and emails
Resolve issues within defined SLAs and ensure complete ticket closure
Coordinate across teams to deliver fast, accurate resolutions
Track recurring issues and share insights for process improvement
Drive
NPS/CSAT
,
quality
, and
responsiveness
metrics

What we’re looking for:

1–4 yrs in Customer Support / Seller Success / Account Management
Excellent communication & problem-solving skills
Prior Background in SAAS companies preferred
Highly responsive and customer-obsessed
Graduate in any discipline

Join us to empower 100,000+ eCommerce sellers and redefine shipping excellence

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