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Tata Communications
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Customer Service Executive - Service Delivery & Management

Customer Service Executive - Service Delivery & Management

Tata Communications

2 - 4 years

|

4 - 8 Lacs

Posted:None| Platform:

Apply

Skills Required

team management customer service sales customer service delivery service delivery operations management project management customer relationship customer support escalation management customer service management crm sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provision SDWAN/SASE based services on Tata Communication Global Enterprise network.
The position is also responsible for testing the configured customer services SDWAN/SASE/ MPLS/ Internet to the deliverable parameters (SLA) before handing them to Service Assurance teams.
The position requires coordinating with various teams for provisioning related issues and resolving the same.
Act as SPOC for the Projects and scopes defined for implementation derivations and task planning.
Aid team members by way of assisting them in resolving challenging technical problems, sharing knowledge and adhering to quality processes in ensuring objectives are met.
The above-mentioned configuration and testing of services to be done on primarily on SDWAN devices of Versa/Meraki/Viptela/Fortinet SDWAN OEMs.
Performing migrations and change managements on the existing customer circuits during critical planned events/ downtimes and ensuring the activity completion in stipulated time frames.

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Tata Communications

Telecommunications

Chennai

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