Customer Service Executive

Job Description

Interested Candidate can call at- 9310404166 Age not more than 30 years Looking for Immediate Joiner Current location should be Delhi NCR only with Excellent written and spoken and typing speed Role Overview As a Chat Process Executive, you will be the first point of contact for our students and parents, providing real-time assistance through chat platforms. Your role is crucial in ensuring a seamless learning experience by addressing inquiries, resolving issues, and offering guidance with empathy and efficiency. Key Responsibilities Customer Interaction: Respond promptly and professionally to student and parent inquiries via live chat, ensuring clarity and accuracy in information provided. Issue Resolution: Identify and resolve concerns related to course content, technical issues, and account management. Documentation: Maintain detailed records of interactions, feedback, and resolutions to inform continuous improvement. Collaboration: Work closely with academic and technical teams to escalate and resolve complex issues. Feedback Loop: Gather and relay user feedback to relevant departments to enhance our services. Knowledge Update: Stay informed about our course offerings, platform updates, and policies to provide accurate information. Qualifications Education: High school diploma or equivalent; a bachelor's degree is a plus. Experience: 0- 5 years in customer support or a related field Communication Skills: Exceptional written English proficiency with a friendly and empathetic tone. Typing Speed Problem-Solving: Strong analytical skills to troubleshoot and resolve issues efficiently.. Multitasking: Ability to manage multiple chat conversations simultaneously without compromising quality. Preferred Attributes Adaptability: Comfortable working in a dynamic, fast-paced environment. Cultural Sensitivity: Ability to interact with a diverse, global user base with respect and understanding. Time Management: Efficiently prioritize tasks to meet response time targets. Team Player: Collaborative mindset to work effectively with cross-functional teams. What We Offer Professional Growth: Opportunities for career advancement within a growing global organization. Supportive Environment: Access to training resources and a collaborative team culture. Global Exposure: Engage with an international community of learners and educators. If you're passionate about education and excel in providing exceptional customer support, we'd love to hear from you! Job Types: Full-time, Permanent Pay: ₹11,446.59 - ₹35,000.00 per month Schedule: Day shift Morning shift Night shift Rotational shift Supplemental Pay: Performance bonus Language: English (Required) Hindi (Preferred) Work Location: In person Speak with the employer +91 9310404166 Application Deadline: 26/05/2025 Expected Start Date: 24/05/2025