Global Chat and Admin Associate

Job Description

Interested Candidate can call at- 9310404166 Age not more than 30 years Looking for Immediate Joiner - Female Current location should be Delhi NCR only with Excellent written and spoken and typing speed Job Summary We are seeking a dynamic and detail-oriented Parent Support Executive to join our team at our 100% online school. As the first point of contact for prospective students, parents, and other stakeholders, you will be responsible for providing accurate information, resolving queries, and offering an exceptional customer experience through chat support. The ideal candidate must possess excellent written and verbal communication skills with strong grammatical accuracy, and must be flexible with working hours. Key Responsibilities Respond promptly to student and parent queries via live chat, email, and other written communication platforms. Provide clear, concise, and grammatically correct information about programs, admissions, and processes. Maintain a professional tone and adhere to the organization’s communication guidelines. Understand the complete range of educational offerings and keep up to date with program details and updates. Accurately log and manage interactions using CRM tools or chat software. Escalate complex queries to the appropriate departments and ensure timely follow-up. Collaborate with internal teams to continuously improve the student support experience. Work in rotational shifts, including weekends and evenings, as required. Key Requirements Excellent written and spoken English with strong grammatical accuracy. Bachelor’s degree in any field Strong interpersonal skills and a calm, empathetic communication style. Ability to multitask, prioritize, and manage time effectively. Willingness to work flexible hours, including weekends or holidays if required. Interested Candidate can call at- 9310404166 Job Types: Full-time, Permanent, Fresher Pay: ₹9,121.33 - ₹33,000.00 per month Benefits: Commuter assistance Leave encashment Schedule: Day shift Morning shift Night shift Rotational shift Supplemental Pay: Performance bonus Work Location: In person Application Deadline: 21/05/2025 Expected Start Date: 19/05/2025