Customer Service Executive

Role Overview: As a Customer Service Executive based in Kasaragod, your main responsibility will be to manage incoming customer queries and complaints effectively. You will need to provide prompt solutions to ensure an excellent customer experience. Your role will involve handling customer support processes through various channels, resolving issues efficiently to maintain customer satisfaction, and contributing to the development of customer service strategies. Key Responsibilities: - Manage incoming customer queries and complaints - Provide prompt and effective solutions to ensure customer satisfaction - Handle customer support processes through various channels - Assist in developing customer service strategies to enhance service levels - Collaborate within a team to improve service initiatives Qualification Required: - Strong interpersonal skills for effective communication with customers - Proficiency in customer support, service, and resolution processes - Experience or understanding of customer satisfaction and improvement strategies - Knowledge of customer service management to organize tasks efficiently - Excellent problem-solving abilities and customer-focused mindset - Ability to work collaboratively within a team - Prior experience in a customer service role is a plus - Educational background in business administration, communication, or related field preferred,