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Jobs in bengaluru
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Micro Precision Calibration India
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Customer Service Executive

Customer Service Executive

Micro Precision Calibration India

0 - 2 years

|

2 - 4 Lacs

Posted:2 months ago| Platform:

Apply

Skills Required

communication skills customer service client handling client relationship management customer interaction customer management follow ups crm customer engagement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle inbound & outbound customer communication (calls, emails, WhatsApp) regarding calibration services.
Acknowledge receipt of instruments and provide timely updates on service status.
Prepare quotations, service acknowledgements, and coordinate with the technical team for job progress.
Maintain accurate customer records, service orders, approvals, and payment follow-ups.
Assist customers with documentation (calibration certificates, invoices, delivery notes).
Arrange instrument pickup/delivery and coordinate with logistics/courier partners.
Resolve customer complaints/escalations by liaising with internal teams.
Support sales & business development teams with lead follow-ups.
Ensure customer satisfaction through professional communication and timely support.
Share reminders for upcoming calibration due dates and monitor turnaround times (TAT).
Contribute to process improvement initiatives in customer service.

Required Skills & Competencies

Excellent communication in
English
and local language (verbal & written).
Proficiency in
MS Office (Word, Excel, PowerPoint)
.
Strong organizational, multitasking, and time management abilities.
Customer-first mindset with problem-solving skills.
Prior experience in
Customer Service / Client Coordination / Technical Service Support
is desirable.

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Micro Precision Calibration India

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