Handle inbound & outbound customer communication (calls, emails, WhatsApp) regarding calibration services. Acknowledge receipt of instruments and provide timely updates on service status. Prepare quotations, service acknowledgements, and coordinate with the technical team for job progress. Maintain accurate customer records, service orders, approvals, and payment follow-ups. Assist customers with documentation (calibration certificates, invoices, delivery notes). Arrange instrument pickup/delivery and coordinate with logistics/courier partners. Resolve customer complaints/escalations by liaising with internal teams. Support sales & business development teams with lead follow-ups. Ensure customer satisfaction through professional communication and timely support. Share reminders for upcoming calibration due dates and monitor turnaround times (TAT). Contribute to process improvement initiatives in customer service. Required Skills & Competencies Excellent communication in English and local language (verbal & written). Proficiency in MS Office (Word, Excel, PowerPoint) . Strong organizational, multitasking, and time management abilities. Customer-first mindset with problem-solving skills. Prior experience in Customer Service / Client Coordination / Technical Service Support is desirable.
Identify, develop, and close new business opportunities for calibration. Manage the full sales cycle, client meet, proposal preparation, negotiation & Closure. Conduct market research to identify new sectors, potential clients, and industry trends. Over time allowance Travel allowance Health insurance Accidental insurance Sales incentives Performance bonus Gratuity Provident fund Maternity leaves Paternity leaves
Role & responsibilities Identify potential customers through market research, cold calling, networking, and inbound inquiries. Generate leads and maintain a healthy sales pipeline for calibration, repair, and testing services. Conduct client visits, presentations, and service demonstrations to promote company offerings. Prepare and send quotations, proposals, and follow-ups in coordination with the technical and commercial teams. Understand client requirements and coordinate with internal departments to ensure timely delivery of services. Maintain accurate records of customer interactions, deals, and follow-ups using CRM tools or internal tracking systems. Meet or exceed assigned sales targets and contribute to regional and company-wide revenue growth. Assist in preparing monthly sales reports and forecasts. Represent the company at industry events, exhibitions, and networking sessions when required. Stay updated with market trends, competitor activities, and industry developments. Preferred candidate profile Education: Bachelors degree in Business, Marketing, Engineering, or a related field. Experience: 13 years in sales, business development, or client servicing (preferably in calibration, metrology, engineering, or B2B services). Skills: Strong communication, presentation, and negotiation skills. Basic understanding of technical services or ability to quickly learn calibration-related offerings. Goal-oriented and result-driven approach. Proficient in MS Office and CRM tools. Fluency in English and regional language(s); strong email writing etiquette. Preferred Attributes: Experience in industrial sales or metrology-related industries is a plus. Willingness to travel locally or regionally as per business needs. Positive attitude, persistence, and a client-first mindset.