Customer Service Executive

Job Description

Mesmerize India is a fast-growing Direct-to-Consumer (D2C) e-commerce brand specializing in premium fashion accessories. Based in Goregaon East, Mumbai, we cater to a wide audience with a commitment to delivering exceptional quality and design. As we expand our customer base, we are looking for a passionate and skilled Customer Support Executive to join our dynamic team. Job Description: We are looking for a highly motivated and customer-oriented **Customer Support Executive** to assist in providing top-tier service to our valued customers. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a seamless and positive experience for every customer interacting with our brand. Key Responsibilities: - Respond promptly and professionally to customer inquiries via multiple channels (email, chat, phone). - Assist customers with product-related queries, order status, returns, exchanges, and other service requests. - Ensure accurate order processing and provide customers with detailed product information. - Resolve customer complaints and issues effectively, ensuring customer satisfaction. - Provide post-purchase support to ensure customers are happy with their products and experience. - Collaborate with other departments (Logistics, Inventory, etc.) to resolve any operational issues impacting customer satisfaction. - Process orders, refunds, and exchanges in line with company policies. - Maintain customer records and update details in the CRM system. - Track and report common customer issues, helping identify trends for process improvement. - Provide regular feedback to management to improve service quality and customer experience. Required Skills & Qualifications: - Proven experience in customer service, preferably in the e-commerce or fashion industry. - Strong verbal and written communication skills. - Proficient typing skills with the ability to manage multiple customer interactions simultaneously. - Familiarity with CRM software (e.g., Shopify, Easy Ecom, BIK, etc.). - Strong problem-solving skills and ability to handle customer complaints professionally and efficiently. - A customer-centric mindset with a focus on delivering exceptional service. - Ability to work in a fast-paced environment with a positive and proactive approach. - Detail-oriented with strong organizational skills. - Knowledge of fashion accessories and current trends is a plus. Industry Fashion Accessories Manufacturing Employment Type Full-time Show more Show less