Livetrip

We're hiring a motivated individual to join our team as a Remote Customer Service Executive . This is an exciting opportunity to gain hands-on experience and rapidly develop your customer service and sales skills within the dynamic Travel and Tourism industry . If you're passionate about helping people plan their dream trips, we want to hear from you! Key Sales Tasks & Skills 1. Make outbound calls to India-based leads to promote tours and sell tour packages Action: This involves proactive telemarketing . You are initiating contact (the "outbound call") with a list of potential customers ( leads ) who have shown some previous interest (e.g., filled out a form, visited a website). Goal: To directly promote the various tour packages (e.g., holidays to Goa, Kerala, international trips) and achieve a sale. Required Skill: High-volume calling in Hindi, Tamil, Malayalam, English , rapport building , and a deep understanding of the product portfolio. 2. Explain product benefits clearly and confidently to prospective customers Action: This is the core of the sales pitch. It's not enough to list features (e.g., "5 nights, 6 days"). You must translate those features into benefits that appeal to the customer (e.g., "This 5-night package gives you two extra days of relaxation on the beach compared to shorter trips, letting you fully de-stress"). Goal: To create desire and show the customer the value of the tour package, justifying the price. Required Skill: Clear articulation , product knowledge , and confidence to project authority and trustworthiness. 3. Handle objections and convert leads into active subscribers Action: Potential customers will have concerns ( objections ), such as "It's too expensive," "I need to check with my family," or "I've seen a better deal." You must listen, empathize, and provide a convincing counter-argument or solution. Goal: To overcome the hurdles that prevent the sale and finalize the transaction ( convert the lead ). "Active subscribers" here likely means customers who have booked and paid for a tour package. Required Skill: Active listening , negotiation , problem-solving , and resilience to handle rejection.