Mesmerize India is a fast-growing Direct-to-Consumer (D2C) e-commerce brand specializing in premium fashion accessories. Based in Goregaon East, Mumbai, we cater to a wide audience with a commitment to delivering exceptional quality and design. As we expand our customer base, we are looking for a passionate and skilled Customer Support Executive to join our dynamic team. Job Description: We are looking for a highly motivated and customer-oriented **Customer Support Executive** to assist in providing top-tier service to our valued customers. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a seamless and positive experience for every customer interacting with our brand. Key Responsibilities: - Respond promptly and professionally to customer inquiries via multiple channels (email, chat, phone). - Assist customers with product-related queries, order status, returns, exchanges, and other service requests. - Ensure accurate order processing and provide customers with detailed product information. - Resolve customer complaints and issues effectively, ensuring customer satisfaction. - Provide post-purchase support to ensure customers are happy with their products and experience. - Collaborate with other departments (Logistics, Inventory, etc.) to resolve any operational issues impacting customer satisfaction. - Process orders, refunds, and exchanges in line with company policies. - Maintain customer records and update details in the CRM system. - Track and report common customer issues, helping identify trends for process improvement. - Provide regular feedback to management to improve service quality and customer experience. Required Skills & Qualifications: - Proven experience in customer service, preferably in the e-commerce or fashion industry. - Strong verbal and written communication skills. - Proficient typing skills with the ability to manage multiple customer interactions simultaneously. - Familiarity with CRM software (e.g., Shopify, Easy Ecom, BIK, etc.). - Strong problem-solving skills and ability to handle customer complaints professionally and efficiently. - A customer-centric mindset with a focus on delivering exceptional service. - Ability to work in a fast-paced environment with a positive and proactive approach. - Detail-oriented with strong organizational skills. - Knowledge of fashion accessories and current trends is a plus. Industry Fashion Accessories Manufacturing Employment Type Full-time Show more Show less

About the Company Mesmerize India is a leading D2C jewelry brand offering a unique fusion of spirituality and modern design. Our collections feature natural stone bracelets, spiritual pendants, and premium accessories crafted to inspire, empower, and connect. With a strong focus on quality and customer experience, we bring meaningful jewelry to those who value beauty with purpose. Key Responsibilities 1. Edit engaging short-form videos for Instagram Reels, YouTube Shorts, and UGC-style content using Premiere Pro and After Effects 2. Transform raw product and lifestyle footage into polished, high-performing videos 3. Add transitions, music, captions, effects, and motion elements to reflect brand aesthetics 4. Repurpose longer videos into short snippets optimized for mobile viewing 5. Collaborate with the marketing and content teams on concept development and execution 6. Stay current with video trends, editing styles, and platform-specific best practices Requirements 1. Demonstrate proficiency in Adobe Premiere Pro and Adobe After Effects 2. Show strong sense of aesthetics, color, and pacing especially for product and jewelry content 3. Exhibit experience editing videos under 60 seconds with compelling storytelling 4. Understand social platforms (Instagram, YouTube) and video formatting Show more Show less

Key Responsibilities Talent Acquisition: Identify, source, and recruit high-quality candidates across various roles, ensuring a perfect fit for our company’s needs. Cost-effective Hiring: Develop and execute hiring strategies that balance quality and cost-effectiveness, ensuring optimal use of recruitment budgets. End-to-End Recruitment: Manage the full recruitment cycle, from job posting and screening to interviews, negotiations, and onboarding. Market Research & Benchmarking: Stay updated on industry hiring trends, salary benchmarks, and best practices to attract top talent at competitive rates. Vendor & Agency Management: Collaborate with recruitment agencies, job portals, and other sources while negotiating the best terms to minimize hiring costs. Employer Branding: Work on initiatives to enhance the company’s reputation as an employer of choice, helping attract top talent organically. Data-driven Hiring Decisions: Use recruitment metrics (cost per hire, time to hire, etc.) to improve the efficiency and effectiveness of the hiring process. Requirements: Experience: 1-2 years in HR recruitment, preferably in a startup, D2C, or fast-paced environment. Skills: Strong negotiation skills to secure talent at the best possible cost. Excellent communication and interpersonal skills. Proficiency in applicant tracking systems (ATS) and recruitment platforms (LinkedIn, Naukri, Indeed, etc.). Ability to handle multiple roles simultaneously and work under tight deadlines. Mindset: A problem-solver who can balance quality hiring with cost efficiency. Show more Show less