Customer Service Executive

Job Title: Customer Service Executive

Location: Hyderabad
Company: Edischool Mart

About Edischool Mart

Edischool Mart is a one-stop solution for schools, students, and parents, offering a wide range of educational products, uniforms, stationery, and other school essentials. We are committed to providing seamless customer service and ensuring a smooth experience for all our stakeholders.

Key Responsibilities

Customer Support

• Handle inbound and outbound calls, emails, and chat queries from parents, schools, and vendors.
• Provide accurate product, order, and delivery-related information.
• Resolve complaints and escalate issues when necessary.
• Maintain customer satisfaction by ensuring timely follow-ups.

Cataloguing & Uploading

• Create, update, and maintain product catalogues on the website/app/internal systems.
• Upload product details including descriptions, images, prices, and specifications.
• Ensure catalogued information is accurate, consistent, and up to date.
• Coordinate with vendors and internal teams to collect product data.
• Monitor and correct errors in product listings.

Operations Support

• Coordinate with sales, logistics, and warehouse teams for smooth order fulfillment.
• Maintain records of customer interactions, transactions, and feedback.
• Support management in improving processes and customer experience.

Requirements & Skills

• Graduate in any discipline (preferred: Commerce/Business/Communications).
• 0–3 years of experience in customer service, e-commerce, or operations (Freshers can apply).
• Strong communication skills in English, Hindi, and Telugu (preferred).
• Basic knowledge of computers (MS Office, email, Excel, CRM tools, e-commerce portals).
• Attention to detail with good organisational skills.
• Problem-solving ability and willingness to multitask.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person