On-site
Full Time
We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Executive. The role involves handling customer queries, providing accurate information, resolving complaints, and ensuring a positive customer experience.
Handle inbound/outbound calls, emails, or chats to address customer queries.
Provide accurate information about products/services.
Resolve customer complaints in a professional and timely manner.
Maintain customer records and update necessary databases/CRM.
Ensure customer satisfaction and maintain quality service standards.
Escalate unresolved issues to the concerned department.
Meet performance targets such as response time, quality, and productivity.
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