Customer Service Executive

POSITION’S OBJECTIVE: (Brief on position’s objective)

To handle Fabindia customers for Online Business on Phone/ Emails / Chats, in order to provide a superior customer experience

KEY RESPONSIBILITIES:

• Customer Service
• To answer calls professionally, obtain details of queries on billing, products or concerns, or any other concern
• To keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
• Follow up to ensure that appropriate actions are taken on customer's requests.
• To escalate customer grievances, special requests, and unresolved complaints internally and to the concerned departments for further resolution within the defined TAT
• Highlight pertinent and critical customer issues/ complaints & feedback so that management can take corrective action and reduce repeat %age.

• Adherence to Process

• To ensure that processes laid down for the department are being adhered to while performing duty at the workplace.
• Ensure strict discipline concerning shift timings and maintain individual C-Sat scores so as to provide an excellent customer experience.

• MIS and reporting

JOB SPECIFICATION:

• Years of Functional Experience:

  1 - 2 years of work experience in Customer service in the voice and Chat process.

• Degree/Diploma:

  Any Graduate

• Knowledge & Skills:

Basic Computer Skills

Excellent English communication skills - read and write

Customer Relationship management

Interested candidates please send your resume to nishi.mishra@fabindia.net