Customer Service Executive

0 years

0 Lacs

Posted:3 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Tata Capital Limited, a subsidiary of Tata Sons Limited, is a trusted and customer-centric financial services provider registered with the Reserve Bank of India as a Core Investment Company. Tata Capital offers a range of fund and fee-based financial services through its subsidiaries under the Tata Capital brand. It serves retail, corporate, and institutional customers across various sectors, including Commercial Finance, Infrastructure Finance, Cleantech Finance, Wealth Management, Consumer Loans, and Tata Cards. With over 500 branches, Tata Capital operates in all critical markets in India.

Role Description

This is a full-time on-site role for a Customer Service Executive located in Kottayam. The Customer Service Executive will be responsible for handling customer inquiries, providing prompt and accurate responses, managing customer service operations, and ensuring high levels of customer satisfaction. Day-to-day tasks include addressing customer issues, providing product and service information, and maintaining records of customer interactions and transactions.

Qualifications

  • Strong Interpersonal Skills and ability to build rapport with customers
  • Experience in Customer Satisfaction and ensuring customer-centric solutions
  • Proficiency in Customer Support and Customer Service practices
  • Skills in Customer Service Management and maintaining service quality standards
  • Excellent communication skills in English and any other regional language
  • Ability to work effectively in a team and handle high-pressure situations
  • Previous experience in financial services or related industries is a plus
  • Bachelor's degree in Business Administration, Finance, or related field

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Tata Capital logo
Tata Capital

Financial Services

Mumbai Maharashtra

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