Customer Service Executive

Join NIIT for WIPRO’s Exclusive HRO Campaign – Customer Service Executive (Payroll Support – US Process)

Location: WIPRO Campus, Sector 48, Gurgaon
Role: Customer Service Executive – US Payroll Queries
Hiring: Freshers & Experienced Professionals
Company: NIIT Ltd (for WIPRO)

Job Description:

NIIT invites dynamic individuals to be part of WIPRO’s prestigious HRO campaign. As a Customer Service Executive, you will handle real-time payroll queries from WIPRO's U.S.-based employees, providing accurate and professional support.

Key Responsibilities:

• Handle inbound calls/emails related to payroll support for US employees
• Assist with payroll inquiries, tax deductions, payslip clarifications, etc.
• Maintain high levels of customer satisfaction and quality
• Adhere to compliance, process, and SLA guidelines

Eligibility Criteria:

• Education: Graduate (any stream)
• Experience: Freshers to 2+ years (BPO/Customer Support preferred)
• Shift: Night Shifts (US Process)
• Excellent communication skills (Voice & Accent Assessment required)

Salary & Stipend Structure:ExperienceStipend During TrainingFinal Salary After Training0–6 months₹16,000₹22,0007–12 months₹18,000₹23,00013–29 months₹21,000₹25,000–₹26,000Freshers: ₹21,000 (up to ₹21,400)
Experienced: ₹25,000 – ₹26,000 (based on prior experience)Training Structure:

• Total Duration: 30 Days
• 15 Days – Work from Home
• 15 Days – In-office Training (Gurgaon)
• Note: No cab facility during training period

Perks & Benefits:

• Free Two-way Cab Facility (post-training only)
• Opportunity to work with WIPRO – a leading global brand
• Career growth and international exposure

Interview Process:

• HR Screening
• VNA (Voice & Accent) Round
• Operations Round

Apply Now and Start Your Global Career Journey!

Job Types: Full-time, Permanent

Pay: From ₹16,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Monday to Friday
• Night shift

Supplemental Pay:

• Performance bonus

Language:

• English (Required)
• Hindi (Required)

Work Location: In person

Expected Start Date: 12/08/2025