Customer Service Executive

About ElevateMe

Primary Responsibilities

• Engage in live interactions with international students in the USA to provide timely and satisfactory responses.
• Handle queries via calls, emails, messages, and live sessions while ensuring clear and professional communication.
• Follow ElevateMe’s standard processes to assist students with their career service needs.
• Maintain accurate records of student interactions and update internal systems regularly.
• Collaborate with internal teams to resolve issues efficiently and deliver an excellent student experience.
• Conduct group sessions with 40–50 students at a time to address queries or provide guidance.
• Respond quickly and empathetically during group calls to ensure student satisfaction.

Requirements

• 2–3 years of experience in customer service, preferably handling international clients.
• Excellent spoken and written English communication skills.
• Ability to manage live interactions and group sessions confidently and professionally.
• Comfortable working in night shifts (aligned with EST time zone).
• Strong interpersonal, problem-solving, and documentation skills with attention to detail.

What We Offer

• Competitive salary with performance-based growth.
• Opportunity to work with international students and enhance global communication skills.