Customer Service Executive

Job Description

POSITION’S OBJECTIVE: To handle Fabindia customers for Online Business on Phone/ Emails / Chats, in order to provide a superior customer experience KEY RESPONSIBILITIES: Customer Service To answer calls professionally, obtain details of queries on billing, products or concerns, or any other concern To keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments. Follow up to ensure that appropriate actions are taken on customer's requests. To escalate customer grievances, special requests, and unresolved complaints internally and to the concerned departments for further resolution within the defined TAT Highlight pertinent and critical customer issues/ complaints & feedback so that management can take corrective action and reduce repeat %age. Adherence to Process To ensure that processes laid down for the department are being adhered to while performing duty at the workplace. Ensure strict discipline concerning shift timings and maintain individual C-Sat scores so as to provide an excellent customer experience. MIS and reporting JOB SPECIFICATION: Years of Functional Experience: 1 - 2 years of work experience in Customer service in the voice and Chat process. Degree/Diploma: Any Graduate Knowledge & Skills: Basic Computer Skills Excellent English communication skills - read and write Customer Relationship management Work days: Alternate Saturdays off. Interested candidates please send resume to nishi.mishra@fabindia.net Show more Show less