Customer Service Executive

Key Responsibilities: Customer Query Resolution: Handle domestic inbound voice calls related to ICEGATE queries. Provide clear, accurate, and efficient support to customers. Communication & Problem-Solving: Deliver exceptional customer service while maintaining high levels of professionalism. Follow scripts, guidelines, and service protocols for consistent support. Process Adherence & Reporting: Ensure compliance with company policies and service standards . Maintain accurate call logs and customer interaction records . Qualifications & Experience: Education: Graduate (Any Discipline) – Mandatory. Experience: Minimum 1 year of domestic voice process experience (inbound). Communication Skills: Excellent spoken & written English and Hindi . Work Schedule: Female candidates: Day shift Male candidates: Rotational shifts. No Cab Facility Available – Candidates must arrange their own commuting. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Education: Bachelor's (Required) Experience: Data Entry & Reporting: 1 year (Required) Call Management & Efficiency: 1 year (Required) Problem-Solving & Query Handling: 1 year (Required) Process Adherence & Compliance: 1 year (Required) Tech Proficiency(CRM software and call center applications): 1 year (Required) Multi-Tasking & Time Management: 1 year (Required) Conflict Resolution & Negotiation: 1 year (Required) Customer-Centric Approach: 1 year (Required) Customer Service in BPO (domestic inbound calls): 1 year (Required) Language: English, Hindi (Required) Location: Gurugram, Haryana (Required) Work Location: In person