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Customer Service Executive

Customer Service Executive

Hoya Vision Care

4 - 9 years

2 - 3 Lacs

kochi

Posted:1 hour ago| Platform:

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Skills Required

service level customer service orientation support services customer support customer service customer complaints ms office customer service executive data entry salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience:

At least 4 years of experience working with customer support. Previous experiene with customer service and data entry Optical experience is an advantage Essential Skills Required: Knowledge of Microsoft office applications such as outlook, word, and excel Accurate numeracy skills Comfortable using computers Knowledge of customer service principles and practices

ESSENTIAL DUTIES & RESPONSIBILITIES:

Communicate with customers, building positive relationships, responding to, and progressing issues and queries to a successful conclusion at the earliest time Always maintaining a positive, empathetic, and professional attitude toward customers. Responding promptly to customer inquiries. Follow up the cases, keep the promises Ensure a good understanding of the company products and services and always maintained Provide detailed information about products and processes Communicating with customers through various channels Acknowledging and resolving customer complaints Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded Ensure all calls, tasks and cases are logged in Service Cloud (where applicable) Processing orders, forms, applications, and requests. Accurate data entry Communicating and coordinating with colleagues, especially with sales force

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Customer Service Executive