Customer Service Executive

Job Description

Company Overview GVR Technolabs Pvt Ltd is a prominent Information Technology services company based in Thrissur. We specialize in the design, deployment, and management of hardware and software applications and technology infrastructures. Our mission is to enhance client efficiency, strengthen partnerships, and improve business processes with a focus on quality, value, and security. Job Overview We are seeking a dedicated Customer Service Executive to join our team in Thrissur. This is a full-time position at the junior level, requiring a minimum of 1 year of experience. The ideal candidate will possess a strong aptitude for customer support, with the ability to manage multiple tasks effectively. Fluency in Hindi and English is necessary. Qualification: Any Graduate with Minimum 1 year of experience Skills: Proficiency in customer support with a strong commitment to customer satisfaction (Mandatory skill). Experience in call handling, ensuring professional and effective communication with clients. Skilled in email communication, capable of writing clear and concise responses to queries. Ability to multitask efficiently, managing multiple customer interactions without compromising quality. Time management skills, ensuring timely resolution of customer concerns and prioritizing tasks efficiently. Strong problem-solving abilities, identifying customer issues and providing appropriate solutions promptly. Active listening skills to understand and address customer needs effectively. Experience in attendance management, ensuring adherence to schedules and maintaining professional availability. Roles and Responsibilities: Handle inbound customer calls and provide comprehensive assistance to resolve customer inquiries. Maintain accurate and detailed records of customer interactions in the company database. Respond to customer emails in a timely and professional manner, ensuring high levels of satisfaction. Collaborate with internal teams to resolve complex issues and enhance service delivery. Monitor customer feedback and provide insights for service improvement and product development. Work closely with the team to ensure procedures and policies are correctly followed. Assist in training new team members and share best practices for customer service excellence. Participate in team meetings and contribute to a positive and collaborative work environment. Show more Show less