Customer Service Executive

Job Description

Customer Support: Provide excellent customer service by addressing customer inquiries, resolving complaints, and providing accurate information about products, services, and company policies. Ensure a positive customer experience throughout all interactions. Communication: Communicate effectively with customers via various channels, including phone, email, chat, and social media. Listen attentively to customer concerns and provide appropriate solutions or escalate issues to the relevant teams for resolution. Problem Resolution: Identify and resolve customer issues in a timely manner, ensuring customer satisfaction. Troubleshoot problems, gather relevant information, and collaborate with internal teams to find effective solutions. Order Processing: Process customer orders, including order entry, tracking, and coordination with the logistics team to ensure timely delivery. Update customers on order status and handle any changes or cancellations requested by customers. Product Knowledge: Develop a deep understanding of the company's products or services. Stay updated on product features, specifications, and promotions to provide accurate and relevant information to customers. Complaint Handling: Handle customer complaints and concerns professionally and empathetically. Document complaints, investigate root causes, and work towards resolution while maintaining a focus on customer satisfaction. Customer Relationship Management: Maintain customer records, update customer profiles, and document customer interactions in the CRM system. Use customer data to identify trends, anticipate customer needs, and provide personalized service. Female Candidates Only Immediate Joining Required Job Purpose To process applications and verify all documents submitted by the customer via outbound calls. Responsible for verifying documents and maintaining data. Ascertain the verification process as per client guidelines. Liaising with the client and network marketing companies for a smoother business flow. Responsibilities Daily processing applications and updating the same in Excel and Database. Outbound calling to customers to verify their profile. Resolving customer queries. Co-ordinate with network marketing companies and clients with respect to different requirements. Preparing MIS reports on daily, weekly and monthly basis. Data Maintenance Coordinating with multiple stakeholders.