Posted:5 hours ago|
Platform:
Work from Office
Full Time
Location - Ghansoli Key Responsibilities (KRAs): • Customer Interaction & Support: Respond promptly to customer calls, WhatsApp messages, and emails. Understand issues related to vending machines and escalate when needed. • Communication & Coordination: Coordinate with field service staff and machine operators to ensure timely issue resolution. • Refund Management: Record, track, and process UPI/cash refund requests accurately as per SOPs. • System & Process Handling: Use CRM tools or internal dashboards to manage service logs and follow SOPs for resolution workflows. • Customer Satisfaction: Maintain a professional tone and strive for high customer satisfaction with minimal repeat complaints. • Reporting: Share regular reports on common issues, resolution timelines, and suggest process improvements.
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