Customer Service Executive

0 years

1 - 3 Lacs

Posted:1 day ago| Platform: SimplyHired logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a customer-focused and empathetic Customer Service Executive to handle inquiries, complaints, and feedback for Online food delivery business. You will be the first point of contact for our customers, ensuring a smooth and satisfying food delivery experience.

Key Responsibilities:

  • Respond to customer queries via phone, email, WhatsApp, or live chat
  • Assist customers with placing, modifying, or tracking orders
  • Resolve complaints regarding delayed, incorrect, or missing orders
  • Coordinate with delivery partners and kitchen staff for issue resolution
  • Maintain records of interactions, feedback, and actions taken
  • Escalate complex issues to the appropriate departments
  • Collect and report customer feedback to improve service quality
  • Promote offers, discounts, and loyalty programs during interactions
  • Ensure customer satisfaction and retention

Key Skills & Requirements:

  • Excellent communication skills in English
  • Calm, polite, and solution-oriented approach
  • Basic knowledge of food delivery operations
  • Familiarity with CRM systems and ticketing tools (preferred)
  • Ability to multitask and work in fast-paced environments
  • Previous experience in customer support (preferred but not mandatory)
  • Minimum qualification: Graduate

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

  • Day shift
  • UK shift

Language:

  • English (Required)

Work Location: In person

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

Thane, Navi Mumbai, Mumbai (All Areas)