Customer Service Coordinator

2 years

3 - 4 Lacs

Posted:15 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Qualification:

  • Degree in Electronics & Communication / Computer Science / IT / Mechanical or equivalent.
  • Customer Handling and Relationship Management
  • Team / Field Staff Management
  • Strong Verbal & Written Communication Skills
  • Active Problem-Solving Ability
  • Ability to Work Effectively Under Pressure
  • Proficiency in MS Word, Excel, and Google Maps

Desired Skills:

  • Knowledge of Telecom / Vehicle Electronics Systems
  • Experience in Client Communication and Complaint Handling

Roles and Responsibilities:

  • Manage the Customer Service Field Team / Support Technicians for timely service delivery.
  • Attend customer calls and complaints in a professional and efficient manner.
  • Coordinate with clients, production, sales & marketing, billing, store & dispatch teams, and management for smooth operations.
  • Monitor Vehicle Tracking System (VTS) devices proactively through dashboards, MIS, and web applications.
  • Plan and schedule new installations and maintenance for faulty devices.
  • Ensure effective implementation of installation and maintenance plans.
  • Lead and motivate onsite and offsite customer support teams to achieve service objectives.
  • Conduct customer training sessions on VTS front-end operations and report generation.
  • Perform GPS data analysis and share insights with relevant stakeholders.
  • Prepare and arrange billing data for submission to the billing department.
  • Maintain and regularly update all relevant information systems and service records.

Experience Required:

  • Minimum 2 years and up to 7 years of experience in leading/handling a team of customers/ in the following industries:
  • Electronics: UPS / Inverter / Printer / Copier / Telecom Tower Installation & Maintenance
  • Consumer Durables: AC / Water Purifier / Refrigeration

Key Attributes:

  • Excellent coordination and multitasking ability
  • Strong sense of responsibility and ownership
  • Analytical and data-driven approach
  • Customer-focused with service excellence mindset

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • Do you have Experience in Electronics Industry ?

Experience:

  • Customer service: 2 years (Preferred)

Work Location: In person

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