Customer Service Coordinator

Qualification:

• Degree in Electronics & Communication / Computer Science / IT / Mechanical or equivalent.
• Customer Handling and Relationship Management
• Team / Field Staff Management
• Strong Verbal & Written Communication Skills
• Active Problem-Solving Ability
• Ability to Work Effectively Under Pressure
• Proficiency in MS Word, Excel, and Google Maps

Desired Skills:

• Knowledge of Telecom / Vehicle Electronics Systems
• Experience in Client Communication and Complaint Handling

Roles and Responsibilities:

• Manage the Customer Service Field Team / Support Technicians for timely service delivery.
• Attend customer calls and complaints in a professional and efficient manner.
• Coordinate with clients, production, sales & marketing, billing, store & dispatch teams, and management for smooth operations.
• Monitor Vehicle Tracking System (VTS) devices proactively through dashboards, MIS, and web applications.
• Plan and schedule new installations and maintenance for faulty devices.
• Ensure effective implementation of installation and maintenance plans.
• Lead and motivate onsite and offsite customer support teams to achieve service objectives.
• Conduct customer training sessions on VTS front-end operations and report generation.
• Perform GPS data analysis and share insights with relevant stakeholders.
• Prepare and arrange billing data for submission to the billing department.
• Maintain and regularly update all relevant information systems and service records.

Experience Required:

• Minimum 2 years and up to 7 years of experience in leading/handling a team of customers/ in the following industries:
• Electronics: UPS / Inverter / Printer / Copier / Telecom Tower Installation & Maintenance
• Consumer Durables: AC / Water Purifier / Refrigeration

Key Attributes:

• Excellent coordination and multitasking ability
• Strong sense of responsibility and ownership
• Analytical and data-driven approach
• Customer-focused with service excellence mindset

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Do you have Experience in Electronics Industry ?

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person