Customer Service Co-ordinator at Danfoss

Danfoss

5 - 7 years

3 - 5 Lacs

pune

Posted:7 hours ago| Platform:

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Skills Required

customer service customer relationship customer care customer management customer handling client satisfaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Service Co-ordinator

The Impact You'll Make

Customer Service Coordinator

Your impact?

What You’ll Be Doing

Lead end-to-end customer service operations to ensure high levels of customer satisfaction and smooth coordination for daily sales orders and dispatches.
Support customers and internal stakeholders by managing purchase order creation, tracking, and follow-up with various overseas DSL locations
Collaborate with cross-functional teams to address customer requirements, resolve issues, and ensure on-time order processing and delivery.
Use your skills in planning, coordination, and communication to optimize processes and reduce operational expenses
Continuously learn and share insights to enhance service efficiency, customer experience, and overall business performance.

What We're Looking For

Bachelor’s degree in Engineering with 5–7 years of experience in customer service and order management within a manufacturing or technical environment.
Proficiency in SAP, Power BI, and Advanced Excel, with hands-on experience managing customer portals and related applications.
Ability to work effectively in a matrix organization and collaborate across cross-functional and global teams to meet customer requirements.
Excellent written and verbal communication skills, with strong presentation and interpersonal abilities.
Strong team player mindset with adaptability, problem-solving skills, and a proactive approach toward continuous improvement and compliance.

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