Customer Support Executive

Coindcx

3 - 6 years

5 - 8 Lacs

mumbai

Posted:Just now| Platform:

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Skills Required

mining analytical skills interpersonal skills compliance customer satisfaction manager technology customer support executive customer experience troubleshooting crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assist customers in navigating our platform, including account setup, deposit and withdrawal processes, and trading features
Troubleshoot and resolve customer issues efficiently, escalating complex cases to the appropriate department when necessary
Maintain a high level of professionalism and empathy while addressing customer concerns, striving to exceed expectations and deliver exceptional service
Stay informed about the latest developments in the cryptocurrency industry and our platforms features to provide accurate and up-to-date information to customers
Collaborate with cross-functional teams, including Compliance, Operations, and Development, to ensure a seamless customer experience and address customer feedback effectively
Contribute to the development and improvement of support processes and documentation to enhance overall efficiency and customer satisfaction

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