Customer Service Associate

Position Summary:
A Theatre Worker supports the daily operations of a cinema or live-performance theatre. This role involves assisting guests, ensuring smooth show operations, maintaining cleanliness, and providing excellent customer service.

Key Responsibilities: Customer Service

• Greet guests and provide helpful, friendly assistance.
• Answer questions about showtimes, seating, theatre policies, and facilities.
• Resolve customer concerns or direct them to a supervisor when needed.
• Ensure a welcoming and enjoyable experience for all guests.

Ticketing & Admissions

• Operate ticketing systems to sell tickets, passes, or concessions.
• Scan tickets and manage audience entry efficiently.
• Inform guests about upcoming shows, promotions, and theatre rules.

Concessions

• Prepare and serve food and beverages in accordance with safety standards.
• Maintain inventory and restock items as needed.
• Handle cash or electronic payments accurately.

Ushering & Theatre Operations

• Guide guests to their seats and ensure accessibility needs are met.
• Monitor auditoriums during screenings or performances to maintain a safe and comfortable environment.
• Assist with crowd control before, during, and after shows.

Cleaning & Maintenance

• Maintain cleanliness in auditoriums, lobbies, restrooms, and concession areas.
• Perform post-show theatre checks and prepare auditoriums for the next audience.
• Report maintenance issues to management.

Team Collaboration

• Work cooperatively with managers and teammates to ensure efficient operations.
• Participate in regular training and stay informed about theatre policies and safety procedures.

Required Skills & Qualifications

• Strong customer service and interpersonal skills.
• Ability to work in a fast-paced environment.
• Basic math and cash-handling abilities.
• Good communication skills.
• Ability to stand for long periods and perform light physical tasks.

Preferred Qualifications

• Previous experience in customer service, retail, or hospitality.
• Interest in films, performing arts, or entertainment.
• 12th/Degree/Diploma

Salary: Rs. 18,000/-

Benefits: Attendance Incentive, PF, Medical Insurance, Weekend Meals, Birthday Vouchers, Paid Leave and weekly offs, etc.,

Job Type: Full-time
Reports To: Theatre Supervisor or Manager

Job Types: Full-time, Fresher

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

Application Deadline: 22/12/2025