Customer Service Associate

As an Inbound Sales Representative, your role will involve performing inbound calling to new and existing wireline/wireless residential customers to offer telecommunications products and services. You will focus on building strong customer relationships by uncovering their stories, understanding their needs, and recommending product selections that meet their requirements. Key Responsibilities: - Engage in solution-based selling approach to overcome customer objections by actively listening, understanding their concerns, probing for more information, and recommending suitable solutions. - Efficiently navigate through multiple systems and tools while interacting with customers to provide seamless service. - Process customers" orders accurately and ensure completion to their satisfaction. - Actively participate in continuous training sessions to enhance your skills and knowledge, and contribute by sharing best practices with your team members. Qualifications Required: - Strong communication and interpersonal skills to effectively engage with customers. - Ability to multitask and navigate through different systems while maintaining a customer-centric approach. - Sales experience or a strong willingness to learn solution-based selling techniques. ,