Customer Service Associate

As a Customer Support Executive at Altruist JD, you will play a crucial role in managing inbound and outbound customer interactions for leading telecom and insurance processes. Your strong communication skills and customer-first attitude will contribute to ensuring high levels of customer satisfaction. **Key Responsibilities:** - Handle customer queries via phone in a professional manner - Provide accurate information and resolve customer issues effectively - Maintain high levels of customer satisfaction - Record and document all customer interactions - Escalate unresolved queries to the appropriate department - Follow up with customers as necessary - Meet daily and monthly performance targets including call quality, response time, and issue resolution **Eligibility:** - Qualification: Undergraduate / Graduate (15 years of education) - Experience: 0 to 2 years - Languages Required: Proficient in Hindi & English In this role, you will be required to work full-time in a day shift or rotational shift schedule. You will be eligible for benefits such as Provident Fund and performance bonuses. Relocation to Indore, Madhya Pradesh is necessary before starting work. The ideal candidate should hold at least a Higher Secondary (12th Pass) qualification and have proficiency in English, with Hindi being preferred. If you are looking to be part of a dynamic team and have the opportunity to excel in customer support, this role at Altruist JD could be the perfect fit for you.,