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Customer Service Associate || Night Shift || Gurgaon

Customer Service Associate || Night Shift || Gurgaon

Niit Learning Systems

1 - 3 years

2 - 4 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

fluent english voice process english us shift bpo customer service voice support us process communication skills fresher customer care fresher hiring customer handling international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Client Coordinator

Adaptability ability to adjust to varying working hours as well as last minute changes to schedules and requirements.
Problem solving demonstrate a can-do attitude to overcome challenges and proactively come up with solutions.
Highly organised the role involves liaising across multiple stakeholders from participants to suppliers and facilitators.

There are often many moving parts when organising a programme so attention to detail is key to a successful delivery.
Communication clear and concise communication is required and experience working with Outlook and MS teams is critical.

Primary Responsibilities

Organize room configuration and ensure Health & Safety measures are in place.
Verify IT equipment functionality before each session and act as a contact for troubleshooting during sessions.
Maintain and tidy training rooms, ensuring supplies are replenished as needed.
Order refreshments for the session from local facilities.

Materials and equipment management:

Distribute training materials and allocate equipment like projectors and flipcharts.
Ensure specific equipment is delivered to appropriate classrooms.

Room booking:

Support room booking activities, including setting up video conferences and accessing classroom allocation systems.

Site access management:

Handle access requests and security requirements for participants and trainers.

Desk activities:

Act as the main contact for training participants and instructors, assisting with guidance and issue resolution.
Interface with IT, Facility Management, and other support functions.

Attendance and evaluation management:

Print and distribute attendance sheets, collect and scan them post-session.
Share QR code/QRG with facilitator for feedback at the end of the session.

Session closure process:

Ensure all session closure processes are complete, including the destruction of leftover materials and storage of attendance sheets.
Share session expense detail and submit invoices on system

Social events and catering:

Help to book social evening activities and external visits to local attractions.
Organize transport for social events.
Share the participants dietary needs and food orders with local vendors.

Travel arrangements:

Support participants in connecting with the local team to obtain visa invite letters.
Share local taxi booking details to PAs of senior attendees.
Communicate check-in and check-out information with participants for onsite hotels.

Deliverables:

Manage logistics for sessions.
Provide monthly room occupancy reports.
Ensure 100% of sessions have attendance sheets printed and scanned on time.

Requirements:

Proficiency in local languages (Dutch, Hindi, Marathi) and English.
Ability to adapt to varying business days and working hours per location.
Strong organizational and communication skills.
Experience in facilities administration and training support preferred.

The Client Coordinator will be required to work from client location across various sites in United Kingdom, Netherlands, India and United States. The expectation is that the person performing this role is physically present at the learning hub for 80% of their time or more, especially when events are running hence, should be willing to travel locally. They can support the co-ordination of face-to-face training at external training sites with advance notice. This co-ordination includes the safety and operational assessment for new locations with Client teams.

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Niit Learning Systems

Education Administration Programs

Gurgaon Haryana

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Customer Service Associate || Night Shift || Gurgaon

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Job Title: Client Coordinator

Adaptability ability to adjust to varying working hours as well as last minute changes to schedules and requirements.

Problem solving demonstrate a can-do attitude to overcome challenges and proactively come up with solutions.

Highly organised the role involves liaising across multiple stakeholders from participants to suppliers and facilitators.

There are often many moving parts when organising a programme so attention to detail is key to a successful delivery.

Communication clear and concise communication is required and experience working with Outlook and MS teams is critical.

Primary Responsibilities

Materials and equipment management:

Room booking:

Site access management:

Desk activities:

Attendance and evaluation management:

Session closure process:

Social events and catering:

Travel arrangements:

Deliverables:

Requirements:

More Jobs at Niit Learning Systems