Customer Service Associate

MindMentorz is a chess academy dedicated to building strong thinkers and confident players through structured chess training. We work with children of all levels – from beginners taking their first steps on the board to advanced players aspiring for FIDE ratings and competitive success. Our mission is to provide world-class coaching, a supportive learning environment, and a seamless experience for both students and parents.

Role Overview

The Enrollment Team is the first point of contact for new students and parents. This role is responsible for handling inquiries, nurturing leads, scheduling demo sessions, and ensuring a smooth admissions process. The goal is to convert leads into enrollments while maintaining a strong relationship with parents and students.

Key Responsibilities

• Handle new inquiries via phone, email, WhatsApp, or CRM.
• Make outbound calls and follow up consistently to convert leads into enrollments.
• Schedule demo classes for prospective students and coordinate with coaches.
• Maintain accurate records of leads, demos, and conversions in the CRM system.
• Provide detailed program information (curriculum, fees, schedules) to parents.
• Build trust and rapport with parents by addressing initial concerns/questions.
• Work closely with the marketing team to ensure timely follow-ups on campaigns.
• Track enrollment targets and provide daily/weekly reports to the manager.
• Ensure smooth onboarding of new students once enrolled.
• Support in fee collection coordination and payment follow-ups if required.

Key Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong persuasion and relationship-building abilities.
• Organized and detail-oriented with good CRM knowledge.
• Comfortable with phone calls and handling multiple leads simultaneously.
• Target-driven with a proactive and positive attitude.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off

Education:

• Higher Secondary(12th Pass) (Required)

Language:

• English (Required)

Location:

• Kothanur, Bengaluru, Karnataka (Required)

Work Location: In person