Customer Service Associate

Our 8,000 experts in 42 locations work across various industries to co\-create a future\-ready business landscape. We adopt a consultative approach to digitizing every aspect of the Customer Journey so you can effectively translate a strategic vision of expansion and efficiency into a superior Customer Experience. We help you effectively address customer needs so you can make Customer Experience your competitive differentiator.RRD GO CREATIVEcurrently seekingCustomer Support Associatefor Creative Communications team to join inChennaiPosition Description: Act as an important link between the client and the operations team. Attend client calls, interact with clients frequently, manage job queues and communicate feedback to operations team.Essential Qualifications: Graduate in any disciplineTechnical Qualifications: MS Office Suite ? PowerPoint and Excel fluency preferredExperience: Fresher with good communications skills \/1 to 2 years experience in customer serviceWork Schedule: Ability to work flexible schedule during day, night and weekend shiftsDescription of ResponsibilityClient Communication\/ ManagementInterface with clients frequently and maintain an excellent relationship with themProject ManagementOversee and coordinate the day\-to\-day shift activitiesResponsible for quality and timely completion of all projectsDelegate and manage production capacity on the shiftConstant interaction with CM\/AOAM on any issues in the shiftTeam ManagementManage a team of document specialists and proofreadersDevelop strong inter\-personal relationships with the teamDevelop an environment that provides motivation and development opportunities for the teamManagement Information SystemsResponsible for tracking shift utilization, capacity, accuracy of reports, attendance, training, productivity, deadline adherence and quality, etc.Security Management