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Group Bayport
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Customer Service Associate

Customer Service Associate

Group Bayport

0 - 4 years

3 - 4 Lacs

Ahmedabad Gurugram

Posted:1 day ago| Platform:

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Skills Required

Customer Support BPO Customer Service CSE Telecalling Solving Queries Customer Care Domestic BPO Voice Process Customer Queries Voice Support Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking highly motivated and customer-focused individuals to join our team as an advisor in the Pre or Post Sales department. The ideal candidate will possess excellent communication and problemsolving skills. As an advisor, you will be responsible for providing exceptional sales support to our customers and ensuring their satisfaction with our products and services. Roles and Responsibilities: • Respond to customer inquiries and resolve issues in a timely and professional manner • Provide product and service recommendations based on customer needs and preferences • Collaborate with internal teams to address customer concerns and improve overall customer experience • Monitor customer feedback and identify areas for improvement in post-sales processes • Maintain accurate records of customer interactions and transactions • Assist in training new team members on post-sales procedures and best practices Qualifications: • Bachelor's or Masters degree in Business Administration or related field • Strong communication and interpersonal skills • Ability to multitask and prioritize tasks effectively • Proficiency in Microsoft Office and CRM software • Knowledge of post-sales processes and best practices If you are a proactive and customer-oriented individual with a passion for delivering exceptional service, we encourage you to apply for the position. Join our team and help us exceed customer expectations!

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Customer Service Associate