About us: We are a world-renowned consumer brand company for innovative and trendy products with its world headquarters in Canada. Established in 1978, Koolatron markets its products through various prestigious retailers and through major ecommerce marketplaces in North America and UK. We have major expansion plans to start operations in Australia, China and India. We are looking for cracker jack go-getters who are also team players to join us on this path of spectacular successful journey. Key Responsibilities Customer Interaction & Support Respond promptly to customer inquiries via phone, email, and live chat. Provide detailed information about products, services, billing, and order status. Handle complaints and issues, offering appropriate solutions and follow-ups. Escalate complex issues to senior team members when necessary. Order Processing & Issue Resolution Process orders, returns, cancellations, and exchanges using internal systems. Coordinate with logistics and technical teams to resolve order-related or technical problems. Product & Service Knowledge Maintain an in-depth understanding of Koolatron's products, services, policies, and systems. Educate customers on product usage and troubleshooting. Customer Relationship Management Build and maintain strong customer relationships through positive communication. Update customer profiles and records as necessary. Promote company values and brand image in every customer interaction. Reporting & Documentation Accurately log all customer interactions in CRM software. Document complaints, feedback, inquiries, and resolutions for future reference. Submit daily or weekly reports as requested by supervisors. Continuous Improvement Attend regular training sessions to stay updated on new products and support processes. Suggest improvements to customer support procedures based on feedback. Participate in team meetings and quality audits. Work Location : Viman Nagar, Pune Work Timings : 3pm to 1 am 5 Days working
About Koolatron Corporation Koolatron Corporation is a leading North American company specializing in high-quality consumer products, serving markets across Canada, the US, and beyond. We are committed to operational excellence, innovation, and exceptional customer service. We are looking for a highly skilled Senior Accountant to manage our Canada and US accounting processes, including payroll operations, from our operational office in Pune, India. Key Responsibilities (KRAs): Own and manage relationships with key international retail partners, ensuring high satisfaction and long-term engagement. Act as the single point of contact for all communications (calls, emails, chat) with retail partners, addressing concerns and queries promptly and professionally. Supervise and coordinate internally with supply chain, accounts, marketing, and product teams to ensure timely delivery, payments, and retail-specific requirements. Oversee the daily communication process across platforms, ensuring all tickets/issues are resolved within agreed timelines. Monitor retail partner performance , including order frequency, payment adherence, promotional participation, and sales trends. Lead virtual onboarding, training, and enablement sessions for new partners to ensure they are aligned with company processes and systems. Drive reporting and analytics : generate weekly/monthly dashboards showing retailer satisfaction scores, resolution timelines, revenue contribution, etc. Identify process gaps, service bottlenecks, and recurring issues; drive improvements and SOP enhancements. Mentor and guide support team members (if applicable), providing escalation support and quality checks on retailer interactions. Collaborate on the development of retailer-facing communication frameworks, FAQs, SOPs, and policy documents. Job Timing - 3 PM TO 1 AM Job Location - Viman Nagar, Pune
FIND ON MAP