Customer Service Associate (CSA)

MindMentorz is a chess academy dedicated to building strong thinkers and confident players through structured chess training. We work with children of all levels – from beginners taking their first steps on the board to advanced players aspiring for FIDE ratings and competitive success. Our mission is to provide world-class coaching, a supportive learning environment, and a seamless experience for both students and parents.

Position: Service Delivery Executive
Department: Service Delivery Team
Location: Bangalore
Reports to: Service Delivery Manager / Admin

Role Overview

The Service Delivery Team ensures smooth execution of ongoing chess programs by acting as a bridge between parents, coaches, and management. This role involves resolving parent queries, monitoring coach performance, and ensuring classes are delivered as per commitment.

Key Responsibilities

• Act as the first point of contact for existing parents regarding class schedules, feedback, or issues.
• Monitor coaches’ attendance, punctuality, and adherence to schedules.
• Track and resolve support tickets related to classes, reschedules, or technical issues.
• Coordinate with coaches for replacements in case of absence or emergency.
• Maintain high standards of service quality and ensure parent satisfaction.
• Regularly update parents on their child’s progress, milestones, and achievements.
• Collect parent feedback and share insights with the management team.
• Maintain accurate student records, class schedules, and issue logs.
• Collaborate with the enrollment team to ensure a smooth handover from demo/enrollment to regular classes.
• Prepare weekly/monthly reports on class delivery, issues resolved, and satisfaction levels.

Key Skills & Competencies

• Strong communication and problem-solving skills.
• Ability to handle parent escalations with empathy and professionalism.
• Good organizational and multitasking abilities.
• Proficiency in ticketing/CRM tools and MS Office/Google Suite.
• A customer-first mindset with focus on retention and satisfaction.

Job Types: Full-time, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 9901267281