Customer Service Associate

 About The Role  
Skill required: Retirement Solutions - Data Entry Services

Designation: Customer Service Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestProcess of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data.

What are we looking for? Lead the assessment and analysis of organizational readiness for change initiatives, identify gaps and develop targeted action plans to address challenges and maximize adoption. Devise comprehensive change management strategies, including stakeholder engagement, communications, planning, and training delivery tailored to the needs of diverse audiences. Facilitate working sessions with stakeholders to clarify objectives, surface concerns, and cocreate solutions in support of the business. Develop and execution training plans to equip end-users with the knowledge and skills required for successful transition to new processes or systems. Collaborate closely with project managers, technical teams, and business leaders to ensure integration of readiness activities into overall project plans and timelines. Conduct post-implementation project reviews to evaluate the results of the change. Engage stakeholders at all organizational levels to identify needs, address concerns, and secure support for change initiatives. Delivers clear, effective communications and presentations tailored to varied audiences. Facilitates knowledge transfer and adoption through expert guidance and resource support. Conducts readiness assessments and apply analytical thinking to inform and improve project outcomes. Leads the design, implementation, and continuous improvement of change management strategies in collaboration with cross-functional teams. Promotes a culture of operational excellence by identifying and driving process enhancements.

Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts
 Qualification 
Any Graduation