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Accenture in India
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Customer Service Analyst

Customer Service Analyst

Accenture in India

3 years

0 Lacs

Bengaluru Karnataka India

Posted:18 hours ago| Platform:

Apply

Skills Required

service data strategy consulting technology network power drive model updating typing efficiency payroll processing management communication research support automation formatting excel auto resolve reports audit regulations analysis

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

Retirement Solutions - Data Entry Services

Designation:

Customer Service Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data.

What are we looking for?

4+ years of experience in US Retirement Services domain – Defined Contributions – Managing Institutional contributions/ payroll contributions
Alternatively, 1+ years experience in payroll processing (preferred)
Remittance file management, Incoming contribution management, Payroll file management, Suspense resolution, Client communication (email and phone), Lockbox management
Research on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with stipulated time
Take active participation in process improvements and automation opportunities.
Ensure Quality Control standards that have been set are adhered to.
Excellent organizational skills with ability identify and prioritize high value/ aging transactions.
Completing assigned responsibilities and projects within timelines apart from managing daily BAU.
Process incoming contributions for assigned clients ransactions. Includes; o Manual formatting nonstandard payroll files received (large data), excellent excel skills, data formatting, text to column de-limit. Analytical skills to separate out various contribution sources o Suspense resolution, research and match contributions that don’t auto match to a source o Resolve errors from a remittance file and review reports prior to posting o Individual contributions - Create deposit TSA/ TPA others, based on contribution received from Lockbox, Wire, ACH, Cheques
Communication: Work with plan administrators and Customer Service Management via email and phone for sending Good Order Notices (GON) and or payroll issues o resolve suspense contributions
Ensures all items are processed and\or resolved in a time. Supports business in audit processes.
Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.
Perform research on all processing irregularities and drive issues to resolution
Strict adherence to non-disclosure of client information by preserving client confidentiality.
Roles and Responsibilities:
In this role you are required to do analysis and solving of lower-complexity problems
Your day to day interaction is with peers within Accenture before updating supervisors
In this role you may have limited exposure with clients and/or Accenture management
You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
The decisions you make impact your own work and may impact the work of others
You will be an individual contributor as a part of a team, with a focused scope of work
Please note that this role may require you to work in rotational shifts

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Customer Service Analyst