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FIS
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Customer Service Agent

Customer Service Agent

FIS

1 - 5 years

0 Lacs

delhi

Posted:1 day ago| Platform: Shine logo

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Skills Required

customer service customer support customer satisfaction communication interpersonal skills handling customer experience problemsolving attention to detail proficiency in customer service software financial services industry knowledge

Work Mode

On-site

Job Type

Full Time

Job Description

You will be employed as a Customer Service Agent at FIS, located in Delhi, India. Your primary responsibilities will include addressing customer inquiries, resolving issues, providing information about products and services, and ensuring customer satisfaction. Additionally, you will be required to maintain accurate records of customer interactions and diligently follow up to guarantee that resolutions are satisfactory. To excel in this role, you should possess experience in Customer Service, Customer Support, and Customer Satisfaction. Your proficiency in handling and enhancing Customer Experience will be crucial. Excellent communication and interpersonal skills are essential, along with the ability to thrive in a fast-paced environment. Strong problem-solving skills, keen attention to detail, and adeptness in using customer service software and tools are also necessary. While not mandatory, prior experience in the financial services industry would be advantageous. A high school diploma or its equivalent is required, and higher education would be considered a plus.,

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FIS

Financial Services

Jacksonville

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Customer Service Agent